Spice

Academy

SHORT COURSES THAT MAKE A DIFFERENCE THE NEXT DAY.

Our training academy, with a series of short, hands-on courses to upskill your team in service, hospitality standards, communication and leadership. Courses range from half a day to 3 days. Join a public class or bring a course to your venue.

HOW IT WORKS

  1. Book a seat or book your team. Join a workshop or bring any course to your hotel, villa, restaurant or business.

  2. Learn by doing. Role-plays, games and real situations from your own workplace.

  3. Taught your way. Delivered in Bahasa Indonesia or English, depending on the audience and need.

  4. Assessment Criteria: Individuals need to undertake an assessment of learning to receive a certificate. 

  5. Leave with a certificate. Every passed course ends with a Spice Academy certificate and a personal action plan to drive embedding and accountability.

  6. Qualified trainers. Our trainers are qualified in education and training, with experience across many industries.

WHO IT’S FOR

  • Businesses that want a confident, consistent team, from new starters to supervisors.

  • Individuals building skills for a new job, a promotion or their own confidence.

  • Job seekers preparing to start work in hospitality, tourism, retail and service roles.

OUR COURSES

Service and Hospitality

  • Customer Service Excellence: friendly, professional service from welcome to farewell.

  • Hospitality 101: Hygiene, Allergies, Serving: the essentials for restaurant and café teams.

  • Hospitality Standards 101: keeping guests safe, healthy and comfortable.

  • Hotels & Villa 101: welcoming guests, room standards and guest care for accommodation teams.

  • High Season Ready: getting your team ready for the busiest weeks of the year.

  • Professional Etiquette: presenting yourself with polish and serving every culture with respect.

Communication and Personal Skills

  • Communication Skills: speaking clearly, listening fully and connecting with confidence.

  • Giving and Receiving Feedback: honest, respectful feedback that helps people grow.

  • Humour and Personality at Work: using warmth and light humour to connect.

  • Managing Upwards: building a strong relationship with your manager.

  • Innovation and Critical Thinking: solving problems and turning ideas into improvements.

Leadership

  • Leadership Foundations: making the move from doing the work to leading others.

  • Leading Teams: practical tools for running shifts, delegating, motivating and coaching.

Ready to Upskill Your Team?

Message us to find the right course, see upcoming dates, or ask about group rates and course packages.